November 25, 2007

Happy Thanksgiving - Why gratitude is good business

I hope you had a wonderful Thanksgiving holiday.  It may be a bit cliche to post on what I'm thankful for during this particular holiday, however I believe it offers a valuable point.  As a copywriter and ghostwriter I have a number of wonderful clients.  I've had my share of doozies too but everything has always worked out in the long run, and for that I'm grateful. 

What I've learned along the way is to tell my clients "thank you" as often as I can.  Not just because they're clients and they're helping me to keep my business profitable but because they're good clients.  They're clients that express what they want, offer helpful feedback, and of course generally pay on time.  By offering up a genuine thank you when emailing or talking on the phone, I know that they know they're appreciated. 

I'm also incredibly fortunate in that my clients are quick to share a "thank you" right back and that of course makes me feel appreciated.  Appreciation makes me work harder for my clients and I'm certain I'm not alone in this.  As a provider of a service or a marketer selling a product, it is important to know your products, services, and business efforts are appreciated. 

As a customer, it is helpful to share your gratitude because it will result in better service, better products, and an overall better customer experience. 

Reciprocal gratitude, that's good business! 

 

 

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Comments on Happy Thanksgiving - Why gratitude is good business »

November 26, 2007

Roger @ 3:51 pm

Great point Annette - Thank you! ;)

Annette @ 5:31 pm

Thanks Roger!
I hope you and your family had a wonderful holiday. By the way, I took a look at http://www.patiotoys.com/ and the site is looking wonderful! Like the new descriptions:-)

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